Important information concerning your visit

We are delighted to be able to welcome you to the Volksoper! Since your health is our utmost priority, and we wish to assure you of a safe and pleasant visit to our theatre, we have summarized below the answers to all key questions relating to your visit.


The essentials

Personalization

Admission tickets will be personalized at the time of purchase. This means that the names and contact information of those attending a performance will be printed on the tickets. 

Distance

Please maintain a distance from others wherever possible.

Face mask

The wearing of a face mask is compulsory throughout the Vienna Volksoper building – including in the intermission areas (FFP2 mask recommended). 

Due to official requirements the face mask must also be worn during the performance.

Admission testing

Attending an event is possible only upon presentation of an official admission test. (Details see below)

Hygiene

Please sanitize your hands; sanitizing dispensers are available for your use. 


Detailed information about your visit

Admission tickets will be personalized at the time of purchase. This means that the names of those attending a performance will be printed on the tickets and we will be required to record the contact details of audience members

Please bring an identity document with you to the performance and be ready to show it with your ticket at the theatre entrance.

If the identity of those indicated on the tickets should change, please inform us as soon as possible, so that tickets can be issued in the name of the new ticket-holders. If you have purchased your tickets online, you may change names and print out new tickets yourself – further information may be found at www.culturall.com.

If you have bought your tickets from a booking office, please present your original tickets at one of our booking offices during opening hours. If you are unable to do so, or in the event of a last-minute change, please contact the Volksoper information desk: tel. +43 1 51444-3670, or email: tickets@volksoper.at

For name changes on subscription or series tickets, please contact the subscription department at the Volksoper: tel. +43 1 51444-3678, or email: abonnement@volksoper.at

Attending an event is possible only upon presentation of an official admission test. The following are currently accepted as proof:

Vaccination

  • The second vaccination is valid immediately.
  • With the Johnson & Johnson vaccine, one vaccination is sufficient if it was at least 22 days ago.
  • Just one vaccination is valid, provided you have verifiably survived a COVID-19 infection.
  • In any case, the last vaccination must not have been more than 9 months ago.

Recovery

  • Please bring with you a doctor’s or official confirmation (e.g. instruction to self-isolate) that you have survived a COVID-19 infection in the last 6 months.

Tests

The following are currently accepted as proof of a negative test; at the time of admittance to the event they must not be older than stated in brackets:

  • Antigen test with official confirmation (no more than 24 hours old)
    (e.g. test centre, pharmacy)
  • PCR test with official confirmation (no more than 48 hours old)
    (e.g. gargle test, laboratory)

Please note: there is no testing on the spot!

Antibodies

  • Proof of antibodies (no more than 3 months old)

Entry tests for children

The following regulations apply to children:

Children aged 0 to 5: No test required

Children aged 6 and over: Test required

We would ask you to collect your tickets early whenever possible or to take advantage of print@home.

Please only come to the Vienna Volksoper if you do not have any COVID-19 symptoms. Those with relevant symptoms cannot be admitted or will be requested to leave.

Admission to the building and the auditorium will commence one hour before the start of a performance.

For your safety, both the stage and the auditorium will be fully disinfected regularily using a TÜV-certified high-pressure fogging machine.

Your ticket will be allocated a specific entrance at the Vienna Volksoper (see layout plan). Please only use the entrance shown on your admission ticket and, when entering the building, as well as while inside the Volksoper, follow the colour-coded direction signs. Please bear in mind the checks to be undertaken at the different theatre entrances and ensure that you schedule your arrival early to allow time for these.

The elevator is only available to those with restricted mobility. Due to the very limited capacity available for using this facility, please arrive at least 30 minutes before the start of a performance and make yourself known to our audience services team at the theatre.

It is obligatory to wear a face mask throughout the building of the Volksoper Wien, including in the areas used during the interval (FFP2 mask recommended).

In accordance with the official requirements, it is also obligatory to wear a face mask during the performance.

The following rules apply to children:

  • Children aged 0 to 5: No face mask required
  • Children aged 6 and over: Face mask required

Please sanitize your hands; sanitizing dispensers are available for your use.

Please go directly to your seat and use only your allocated seat. Moving to a different seat is strictly prohibited. 

The interval buffets are open. In fine weather, the bar in front of the Volksoper is also available. You can reserve your food and drinks for the interval at the buffet on the balcony before the performance. We draw your attention to the fact that the mask may only be removed during consumption. Registration is mandatory for consumption while sitting. Please fill out the forms on your desk or register using the QR code.

Please leave the Volksoper using a direct route, observing social distancing rules, through the entrance by which you entered the building. In order to avoid crowding at the cloakrooms and exits, departure from the auditorium may be staggered – please allow a little extra time after the end of a performance.

Some information may be subject to change between the time of booking and your visit to the Volksoper. Please refer to our website shortly before attending.

We look forward to your visit

The Vienna Volksoper Team

Please also note the Terms and Conditions for the Safety Measures required in the context of the COVID-19 Pandemic, with which the General Terms and Conditions for Ticket Sales of the Austrian Federal Theaters and the General Terms and Conditions for Commission Business will be changed until further notice.