Frequently asked questions

Security during your visit to the Volksoper

We look forward to welcoming you to our performances! Since your health is important to us and we want to enable you to visit the event safely and comfortably, we have summarized all the important questions about your visit here.

Getting there

No, the use of public transport is not included in the ticket price for Volksoper Wien.

There are two drop-off and pick-up points for tour coaches in the direct vicinity of the Volksoper (Währinger Strasse and Fuchsthallergasse). Details and further information about coach parking near the theatre can be found on the Vienna Tourist Office Website: parking facilities

Before, during and after your visit

Unless otherwise stated in the schedule, performances at Volksoper Wien are generally sung in German.

With a valid Vienna City Card from the Vienna Tourist Office, you get a 10% reduction when you buy tickets at the advance sales box offices and at the evening box office (this reduction does not apply to standing tickets).

Tickets which you have reserved and paid for belong to you and will not be sold on even if you do not appear to collect them. The evening box office closes when the performance starts. However, we recommend that you collect your tickets approximately 30 minutes before the start of the performance.

The starting and finishing times for each performance, and cast lists, can be viewed online, in our season programme and in the printed monthly programme. In the case of premieres, the performance time is not known until after the dress rehearsal. Any casting changes are continually updated online.

Our telephone information service on +43/1/514 44-3670 (Mon – Fri 9am – 4pm) is happy to provide information about interval times for all productions which have already had their dress rehearsal.

No, there is no specific dress code at Volksoper Wien. We want you to wear what is right for you: at Volksoper Wien, you are properly dressed whether you come in jeans and a shirt or wearing a suit or a dress.

You must hand in outer clothing, backpacks and large bags to our cloakrooms. The charge is € 1.10 per person.
The cloakroom charge must be paid in cash.

Unless otherwise stated, admission starts 30 minutes before the performance begins.

Yes, the lift to the balcony and gallery is located in the stalls area, to the left of the cloakrooms.

In conjunction with ÖBB, Volksoper Wien offers cushions for the smallest children. Specially made cushions are available at the audience service desk by the cloakrooms, and can be borrowed free of charge. Only the cushions provided may be used. Cushions to raise the height of seats may only be used by children. 

A programme including cast list costs € 3.30. The cast list can also be purchased separately for € 0.40. The programmes are in German, but they contain content information in English, French, Italian and Japanese.
If you purchase tickets online, you can also purchase a voucher for a programme together with your tickets.
Digital editions of our programmes, including numerous backstage videos, can be downloaded in our app for € 0.99. The app is available at the App Store and Google Play.

If you arrive late for a performance, the decision to admit you to the auditorium (for example during applause or a break in the performance) rests with audience service staff. Please understand that this can vary from performance to performance, and that there is no entitlement to late admittance to a performance.

Yes, Volksoper Wien has a surtitle system on the upper proscenium arch. You can find out whether surtitles are provided for a particular performance (and in what language) from our season programme and the printed monthly performance programme. Operettas have English surtitles in most cases, except on the premiere.

We would point out that taking photographs and making sound recordings during the performance is not permitted, and we ask you to switch off your mobile phone during the performance (in the darkened auditorium, luminous displays are distracting for our artistes and also for other patrons).

Volksoper Wien does not have an online shop. You can purchase the following books, CDs and DVDs at our pay desks.
(Click on the cover to get price information for the product.)

You can report lost items to the lost property office at the following address: If you find an article that appears to have been lost, please hand it to one of our staff members.

Food and drink

Each floor (entrance foyer, balcony and gallery) of the theatre has a buffet where you can enjoy refreshments before the performance and during the intervals. You are welcome to pre-order interval refreshments, or you can order personally with a member of our staff at the buffets.

Provided you order in good time, we will gladly put together a cocktail buffet to your requirements.

Further information:
Tel.: +43/1/404 46 - 63 or 62
Fax: +43/1/404 46 64

Disabled access

Volksoper Wien has disabled access. A separate entrance with bell and ramp to the left of the main entrance brings you into the box office foyer and the stalls area of the auditorium.
Because of regulatory restrictions, it is unfortunately not possible for wheelchair users to attend pre-performance introductory talks and the “Heute im Foyer...” events. We apologise for any inconvenience.

The theatre has two permanent wheelchair seats (each with an adjoining seat for a companion). These are located on the right and left of row 19 in the stalls. Provided you let us know not later than 10 days beforehand, we can provide up to 14 wheelchair seats per performance.
Because of regulatory restrictions, wheelchair users can only occupy the (special wheelchair) seats provided in the stalls. Wheelchairs cannot be moved to other seats.

Wheelchair seats are available for € 4,–. Two adjoining seats for companions are also available, also priced at € 4,–. Please note that only one seat for a companion can be purchased with each wheelchair seat. The two permanent seats including adjoining companion seats can be reserved in writing or by telephoning +43/1/514 44-3666 (Monday to Friday from 9am to 4pm), and can also be purchased in advance sales at the box offices. The additional wheelchair seats can be provided in this way (please let us know not later than 10 days before the performance).

The disabled toilet is in the stalls area to the right of the cloakrooms.

There is a disabled persons’ car park in Lustkandlgasse just in front of the main entrance to Volksoper Wien (entrance via Fuchsthallergasse). If you have a disabled person’s card, you can also have unlimited parking free of charge in the short-term parking areas. 

Registered guide dogs are permitted in the theatre and in the auditorium.

Upon presentation of a disabled person’s card, you are entitled to a 50% reduction on the full price when you buy tickets at the box office. Registered companions of disabled persons also receive this reduction.

Introductory talks, dress rehearsals

With selected performances, 30 minutes before the start time an introductory talk is given by the Volksoper production team in the gallery foyer. The performances at which introductory talks are provided are indicated in our season programme.

Public dress rehearsals are announced when our printed monthly performance programme appears, and are also listed on our website season programme from this date onwards. Tickets for public dress rehearsals cost € 15,–, and can be purchased exclusively from the start of advance sales at the box offices or online. Tickets cannot be reserved.

Additional information

We will gladly send you our monthly programme of performances, our “Volksoper” magazine, the children’s magazine and the subscription/cycles booklet by post. Just send us an email with your address to

If you have any further queries, please contact the Information Office of Volksoper Wien by email at, or telephone +43/1/514 44-3670 (Monday to Friday from 9am to 4pm).